FAQ

Our mission is to provide you with the most comfortable and stylish women's apparel, empowering you to face any life situation with confidence. Whether for daily wear, business engagements, or social gatherings with friends, our garments offer boundless comfort that lasts all day long.

How ​​do I place an order?

You can easily place an order through our online platform. Once you have found the products you love, simply add them to your shopping cart, log in to your account, and follow the prompts to complete the checkout process.

What payment methods do you accept?

PayPal
Credit/Debit Cards (processed via PayPal)

How ​​do you process orders?

We operate professional warehousing facilities supported by a dedicated operations team. As soon as you submit your order, we will promptly process it and prepare your package for shipment based on the delivery address you provided. Typically, the order processing and shipping workflow takes 1 to 3 business days.

Where can I find my tracking number?

Your tracking number is included in your shipping confirmation email. Please note that it may take 1 to 3 business days for tracking information to be updated on the relevant courier's website. If you require any assistance, please feel free to contact us at service@Sunstre.com; kindly include your order number or the email address used to place the order in your message.

How ​​can I stay updated on the latest products and promotions?

You can subscribe to our email newsletter to be the first to know about new product launches, promotional events, and exclusive offers. Additionally, you can follow our social media pages to get the latest updates and see what our customers are saying.

Need Help?

You can contact our customer support team via email at: service@Sunstre.com

Our customer support hours are: Monday through Friday, 9:00 AM to 6:00 PM.

Average response time: 24 to 48 hours.

If you encounter any questions or issues during your shopping experience, we will do our utmost to assist you and resolve the matter to your satisfaction.

What payment methods can I use ?

PayPal
Credit/Debit Card (Checkout via PayPal)

How do we prepare orders?

We have professional warehouses and personnel. Once you place an order, we will process and ship the package according to your address. It may take 1- 3 business days to process and ship the package.

Where can i find my tracking code?

Your tracking code is included in your shipping confirmation email. Please allow 1 to 3 business days for the tracking information to be updated on the logistics tracking websites. If you require assistance, feel free to reach out to us with your order number or the email address you used to place the order at service@Sunstre.com.

How can I get the latest information about products and promotions?
You can subscribe to our email newsletter to be the first to know about new product releases, promotions and special offers. You can also follow our social media pages to get the latest updates and customer feedback.

Need Help?

You can contact our customer Support team via e-mail:service@Sunstre.com

Our customer support is available Monday to Friday: 9:00am-6:00pm.

Average answer time: 24-48h.

If you have any questions about your purchase, we will do everything we can to resolve your issue.